Refund Policy

Transparent and equitable refund terms for your comfort

Overview

At PublicHavenQuarter, we recognize that situations may evolve, and we are committed to providing straightforward and clear refund policies. This document details the conditions when refunds for yacht charter services are given.

Before reserving a charter, please review this policy thoroughly. By securing a charter with PublicHavenQuarter, you are consenting to and accept these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Full reimbursement minus administrative charges

Processing Duration: 5-7 working days

Charges for Processing: £50 for credit card payments

Conditions: Must be requested officially via electronic mail or telephone

24-72 Hours Before the Charter

50% Refund

Qualified for: Half of the full charter cost

Time to Process: 7-10 business days

Fees for Processing: £25 subtracted from the reimbursement

Conditions: Justifiable reason needed; costs for administration applicable

Under 24 Hours Before Charter

No Refund

Qualified for: No refund possible

Exception: Emergency situations may receive consideration

Alternative: An offer of credit for the charter may be given at discretion of the management

Conditions: Verification required for emergency event claims

Weather-Related Cancellations

Our Commitment to Safe Weather Conditions

Ensuring safety comes first. Should the weather be determined unsafe for sailing by our certified captain, we provide adaptable options:

  • Complete Reimbursement: 100% refund when rescheduling isn't feasible
  • Change of Date: You may shift your booking to a subsequent available day without any extra expense
  • Credit for Charter: A credit honored for one year from the initial charter date

Method for Weather Evaluation

Our assessment of weather includes:

  • Evaluation of wind velocity and orientation
  • Assessment of wave amplitude and the state of the sea
  • Predictions of visibility and rainfall
  • Notices and alerts from the Coast Guard
  • Safety assessment by a professional captain

Timing for Decision: Choices regarding weather-related cancellations are made not later than 4 hours prior to the planned departure.

Medical Emergency Refunds

Scenarios of Emergency

We are sympathetic to the occurrence of medical emergencies. Special considerations may be made for the following situations:

  • Unexpected sickness or accidental injury demanding hospital admission
  • Losing an immediate family member
  • Mobilization for military duty or emergency summons
  • Mandatory attendance as decreed by court or jury service
  • Acts of nature impacting travel possibilities

Required Evidence

For processing requests for emergency refunds, kindly supply:

  • Document of medical certification or hospital records
  • Official death record (if relevant)
  • Orders from the military
  • Court invitation or notification of jury duty
  • Official announcements or advisories concerning travel

Procedure: Refunds for emergencies are handled within 3-5 working days following the provision of the correct documentation.

Operational Cancellations

Issues with Mechanics

If your designated vessel faces mechanical challenges that are unresolved:

  • Replacement Vessel: An effort will be made to arrange a similar vessel
  • Full Reimbursement: Granted if no appropriate alternative is located
  • Partial Refund: Possible if the substitute vessel comes at a different tariff
  • Compensation: Additional forms of compensation might be presented for the inconvenience

Unavailability of the Crew

In exceptional cases where a qualified crew is not available:

  • An attempt will be made to arrange an alternative crew
  • Full reimbursement if the charter cannot go ahead
  • Option to reschedule without incurring added costs

Refund Processing

Payment Type

Reimbursements are conducted back to the original method of payment used for the booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Direct Cash/Check: 3-5 business days

Charges for Processing

Credit Card Transactions

£50 fee for cancellations made over 72 hours in advance

Cancellation via Bank Transfer

£25 fee for all reimbursements done through bank transfer

Transactions Abroad

Extra charges may be applicable for overseas transactions

Charter Credits

Scenarios for Offering Credits

Credits for charters may be presented as an alternative to reimbursements under certain conditions:

  • Late notice of cancellation (less than 24 hours beforehand)
  • Cancellations due to adverse weather
  • Voluntary requests to change the booking date
  • Interruptions in operations

Terms for Credit

  • Duration of Validity: One year from the date it was issued
  • Right of Transfer: Credits are not transferrable to other parties
  • Monetary Worth: The entire value of the charter (exempt from processing costs)
  • Utilization: Can be redeemed for any future charters that are available
  • Expiration Limit: Credits are not extendable past a twelve-month period

Partial Refunds for Services

Disruptions in Services

Should your charter experience interruptions or be curtailed due to reasons within our authority:

  • A proportionate refund based on the time slot not utilized
  • Credit for an equivalent value for a future charter
  • Amenities or complimentary upgrades

Interruptions Due to Guests

In the event that a charter concludes prematurely because of guest behavior or violations of safety guidelines:

  • No reimbursement for the time slot left unused
  • A requirement for the whole payment
  • Potential for additional surcharges

Resolving Disputes

If you take issue with a refund judgment, options include:

  • Applying for an assessment from our management
  • Supplying further documentation or proof
  • Looking for resolution through consumer advocacy groups
  • Taking legal action as permissible by the law

Guidelines for Refund Petitions

Step 1: Get in Touch

Initiate your petition for a refund through:

Step 2: Submit Required Details

In your application, please provide:

  • Your confirmation number for the booking
  • The arranged date and time for the charter
  • Your reasons for calling off the booking
  • Any related corroborating documents (where necessary)
  • Your chosen method for the refund

Step 3: Examination and Execution

Our team will respond to your request within one day, evaluate it according to these policies, communicate a conclusion within two days, and process authorized refunds in the stipulated time frames.

Notes of Importance

  • All appeals for refunds should be recorded in writing
  • Regardless of the currency used initially for payment, refunds are performed in £
  • We strongly advise you to consider travel insurance
  • This policy is subject to modifications with a notice of 30 days
  • Reimbursements consider relevant taxes and regulations

Contact Details

For further inquiries on refunds or to submit a request for a refund:

Department Handling Refunds
PublicHavenQuarter Marine Services Ltd.
Marina Bay Quay
Southampton SO14 3TG
United Kingdom

Telephone: +44 23 8000 1234
Email Address: [email protected]
Operating Hours: Monday to Friday, from 9 in the morning until 5 in the afternoon

Date of Last Update: August 23, 2025

The objective of this refund policy is to ensure fairness and lucidity. It is encouraged that these terms be scrutinized before making a reservation and that you reach out to us should there be any queries.